ACCESSIBILITY STANDARD FOR CUSTOMER SERVICE

Providing goods and services to people with disabilities

Maple Downs Golf & Country Club is committed to excellence in serving all customers including people with disabilities. We will remember the four principals of customer service in all our dealings with our disabled customers; independence, dignity, integration, and equal opportunity.

Assistive devices

We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Maple Downs Golf & Country Club will notify customers promptly. This will be in the form of a clearly posted notice which will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed on the doorway of the office.

Feedback process

Customers, who wish to provide feedback on the way Maple Downs Golf & Country Club, provides services to people with disabilities are invited to send us an email, leave a phone message, in writing or in person. All feedback will be directed to the Manager. Customers can expect to hear back in 5 days from the time of receipt. Complaints will be addressed according to our organization's regular complaint management procedures.

Ryan Bradshaw
Email: rbradshaw@mapledowns.com
Phone: 905.832.0880 ext. 234

Mail: Maple Downs Golf & Country Club
11101 Dufferin Street
Maple, ON L6A 1S2

Modification to this or other policies

Any policy of Maple Downs Golf & Country Club that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.